frequently asked Questions

"Frequently Asked Questions" or "FAQ" is a compilation of the most frequently asked questions and the corresponding answers. They offer our customers a quick and easy way to find answers to common concerns without having to contact customer service. Here you will find answers to the most important questions about orders, shipping, returns and other relevant topics.

Products

Is the jewelry waterproof?

Our jewelry is waterproof and can safely come into contact with water. Both titanium and stainless steel are robust materials that resist corrosion and will not rust.

Although the jewelry is water resistant, we still recommend not exposing it to excessive contact with water to preserve the life and luster of the jewelry. It is recommended to remove jewelry before swimming in chlorinated water (such as pools) or salt water as this may affect the jewelry's appearance.

In addition, it is important to note that the water resistance of the jewelry can also depend on other factors, such as the type of sealant or coating that has been applied to the piece of jewelry. The water resistance can also vary between the pieces of jewellery.

Is the jewelry suitable for allergy sufferers?

Our jewelry, which is made of titanium or stainless steel, is usually allergy-friendly as it is nickel and copper free.

Nevertheless, we would like to point out that there may be exceptions in rare cases. Although our products are designed to be suitable for most people with sensitive skin, individual reactions to certain materials may occur. Everyone reacts differently to jewelry and there are other potential allergens that a person might react to.

How do I care for the jewelry?

The care routine can be found under the menu item "Information" > "Help" > "Care routine".

How do I find out what material the jewelry is made of?

In the product description you will find detailed information about the jewellery, including the materials used. We attach great importance to being transparent and giving you accurate information. Look at the product description of the respective item to find out more about the material composition

How do I know what size I need?

We want to make sure you choose the right size for your jewelry. In the product description you will find a size chart that will help you with your decision, especially for rings. There are exact measurements given to determine the right size.

For necklaces, we provide model pictures to give you a better idea of ​​the length. You can use the pictures as a reference to gauge how the necklace will fit around your neck

My size/the product I want is sold out. When will it be available again?

We're sorry that the product or size you want is currently sold out. It usually takes a maximum of 14 days for the product to become available again, unless it is discontinued.

To stay informed about the re-availability, we recommend subscribing to our newsletter. This keeps you up to date when new products have arrived or products that are already sold out are restocked. We make every effort to replenish our stocks regularly and make sure you can get the items you want.

orders

How do I place an order?

To place an order, please follow these simple steps:

  1. Shopping Cart: Go to the online store's website and select the products you wish to purchase. Add them to your cart by clicking the "Add to Cart" button or similar icon.
  2. Check your shopping cart: Click on the shopping cart symbol or on "View shopping cart" to get an overview of the selected products. Check the product quantity, variants, prices and other details to make sure everything is correct.
  3. Proceed to Checkout: Once you are happy with your shopping cart, click the Proceed to Checkout button or similar prompt. This will take you to the order summary page.
  4. Enter shipping address: Enter your shipping address to which the products should be sent. Make sure all details are correct and complete to ensure smooth delivery.
  5. Select Shipping Method: Select a shipping method from the available options. This may vary by location and online store. Make sure you check the details of the shipping method you selected, including estimated delivery times and any additional costs.
  6. Provide payment information: Enter the required payment information to complete the order. This may include credit card information, PayPal, Apple Pay or other accepted payment methods. Make sure you enter your details securely.
  7. Review Order: Double-check all the details of your order, including the products, shipping address, and payment information. Make sure everything is correct before proceeding.
  8. Submit Order: Click the Submit Order button or similar option to confirm and submit your order. You will usually receive an order confirmation by email with all the relevant information

How do I know if my order was successfully completed?

After you place an order on Shopify, you should receive an order confirmation email. Check your email inbox to make sure you received the confirmation.

Alternatively, you can log into your customer account to view the order history. If you have any questions, contact the customer service of the online shop.

Can I cancel an order?

Check order status: Go to your customer account or search for the order confirmation to check the current status of your order. If the order hasn't been processed or shipped yet, you have a good chance of canceling it.

Contact customer service: Contact the customer service of the online shop. You can do this by email, telephone or via the online contact form. Include all relevant information such as order number and reason for cancellation. Customer service will help you to further process your cancellation request.

What if I received a defective item?

Contact customer service: Immediately report the defective item to the online shop's customer service. Provide all relevant information such as order number, description of the defect and photos, if applicable. Customer Service will provide you with further instructions on how to return or refund.

Check the return policy: Check the online store's return policy to see how defective items are handled. There you will find information on returns, refunds or exchanges for defective products.

Document the condition of the item: take photos or videos that clearly show the defect. This can serve as proof of the condition of the item and can help you with returning it or communicating with customer service.

Returns and Refunds: Follow Customer Service instructions for returning the defective item. Make sure you package the item securely and use the shipping method that is recommended to you. After receiving the returned item, the online store will refund or exchange the item depending on the return policy.

payments

What payment methods are accepted?

Hier findest du eine Übersicht zu allen zugelassenen Zahlungsmethoden.

Is payment by voucher possible?

Ja, in unserem Shopify-Store ist die Zahlung mit Gutscheinen möglich. Wir bieten unseren Kunden die Möglichkeit, Gutscheincodes während des Checkout-Prozesses einzugeben. Diese Gutscheincodes können unterschiedliche Rabatte oder Sonderangebote repräsentieren, die wir regelmäßig anbieten. Wenn du einen Gutscheincode hast, den du verwenden möchtest, gebe ihn einfach im dafür vorgesehenen Feld während des Checkouts ein. Der entsprechende Rabatt wird dann automatisch auf deine Bestellung angewendet. Wir schätzen deine Unterstützung und hoffen, dass du von unseren Gutscheinen profitieren kannst, um großartige Angebote zu erhalten.

coupons

Where can I purchase vouchers?

Vouchers are displayed in the menu both under the item "Men" and under the item "Women". Buying is like buying a product. The voucher code will then be sent by e-mail.

Where can I redeem my voucher?

Du kannst deinen Gutschein während des Checkout-Prozesses einlösen.

How do I get a refund if I used a voucher to make the purchase and want to return the product?

Sie erhalten eine Gutschrift in vorm eines Gutscheincodes mit dem zustehenden Restbetrag der Zahlung.

I lost my voucher. What can I do?

If you have lost a voucher, we would like to point out that Promiscuous Jewels ByKirsten cannot be held responsible for the loss. We recommend that you search your e-mail inbox thoroughly to possibly find the voucher code again

Delivery & Shipping

To which countries is shipping possible?

Shipping is periodized to Germany, which means that the length within the country is the shortest.

In addition, we ship to all EU member states and Switzerland. The shipping process can be extended here by 2-4 days.

How is the jewelry delivered?

The jewelry itself comes in exclusive Promiscuous Jewels packaging.

This entire package will be shipped in bubble wrap packaging to ensure the jewelry is protected.

How much are the shipping costs?

Within Germany and EU-wide, the shipping costs are €4.95.

From an order value of 49€ these costs do not apply.

What if I enter an incorrect shipping address?

If you have provided an incorrect shipping address, we recommend that you contact customer service immediately. Provide all relevant information about your order and explain the problem with the wrong shipping address.

Customer service will help you clarify the situation and, if necessary, correct the delivery address if this is still possible.

My shipping address is different from my billing address. Can this cause problems?

No, a different delivery address from the billing address can usually be unproblematic. Our online store allows customers to provide separate shipping and billing addresses to provide flexibility and convenience. As long as you enter both addresses correctly, there shouldn't be any problems.

What if a package arrives damaged?

If your package arrives damaged, we recommend that you contact customer service immediately. Indicate that the package arrived damaged and provide all relevant information such as order number and description of the damage. Customer service will help you solve the problem and take appropriate measures to fix the problem.

In principle, the problem then lies with the shipping company, with whom the exchange is consequently made.

Is it possible to track my order?

Yes, usually it is possible to track your order. After your order has shipped, you will usually receive a shipping confirmation email that includes a tracking number or link to track the shipment. With this number or link you can track the delivery status of your order and see where the package is at the moment.

You can also visit your customer account on Promiscuous Jewels and view your order history for tracking information.

What can I do if I haven't received my package?

Check delivery status: Check the delivery status of your order using the tracking number or the tracking link that you usually received by email. Check to see if the package is on the way or there may be delivery problems.

Verify Shipping Address: Make sure the shipping address provided is correct. Check your order confirmation or customer account to ensure the correct address has been entered. An incorrect address can cause problems with the delivery.

Check delivery time: Check the estimated delivery time that was given to you during the checkout process or in the shipping confirmation. Sometimes deliveries can be delayed due to circumstances such as public holidays, weather conditions or delays with the shipping carrier. Patience is often required in such cases.

Contact customer service: If you have not received your package and the delivery time has been exceeded, we recommend that you contact the online store's customer service. Include your order number and all relevant information. Customer Service will help you clarify the problem and take appropriate action to track your order or offer a solution if necessary.

Customer Service is the best place to go for assistance with undelivered packages. They can help you determine the whereabouts of the package and take appropriate steps to resolve the issue.

Can I have my delivery delivered to a Packstation?

It is possible to have the order delivered to a packing station.

The address of the associated packing station must be specified.

However, we recommend home delivery to ensure the best possible transport to you.

returns

Can I return my order?

Of course! You can return orders to us. Here are the steps for that:

  1. Check our return policy on our website for information on the return period and conditions.
  2. Visit the "Returns" menu item on our website. There you will find our returns portal, where you can register the return.
  3. Follow the instructions on the returns portal and provide the required information, such as: B. Order number and reason for return.
  4. Pack the product carefully in its original packaging and enclose the return slip or a copy of the order confirmation.
  5. Send the return to the address provided. We recommend using a shipping service with a tracking option to track the status of the return.

Once we have received and inspected the returned item, we will initiate the appropriate return process in accordance with our return policy, be it a refund or an exchange.

Who pays the shipping costs for my return?

In the case of returns, the buyer usually pays the shipping costs. However, our returns portal provides you with the labels you need to make shipping your returns easier. You can download the labels from the returns portal, print them out and attach them to the return package. By using the labels provided, you can benefit from our agreed shipping rates and potentially get cheaper shipping costs.

Please note that the exact details of paying the shipping costs and using the returns portal are set out in our returns policy. We encourage you to read this policy for all information about return shipping costs and the return process.

When is the return period?

The return period ends after 14 days. Accordingly, the return should reach us before the expiry date.

Can I still return my order after the return period has expired?

After the return period has expired, it is generally no longer possible to return the order.

Exceptions may be defective items, which are returned repackaged, after which the claim will be reviewed.

When will I get my refund?

Refunds are usually processed within 5-7 business days after we receive your returned item. Once the refund has been processed, you will receive an email notification.

user account

What advantages does a user account offer me?

in user account offers you the following advantages:

  1. Faster checkout by storing shipping and payment information.
  2. Access to order history and order tracking.
  3. Management of multiple shipping addresses.
  4. Opportunity for product rating and recommendation.
    Account creation is optional, but it enhances your shopping experience and makes repeat purchases easier.

Do I need a user account to complete an order?

No, a user account is not mandatory to complete an order. We offer you the opportunity to shop as a guest without having to create an account.

Where can I change my personal information?

Um Ihre persönlichen Anmeldedaten zu ändern, können Sie im Header der Seite auf das Männchensymbol klicken. Dort finden Sie die Option, Ihre Daten zu bearbeiten.

How do I sign up for the newsletter?

You can register for the newsletter under the footer menu item "Newsletter". All you have to do is enter your email.

It is important that you do NOT create a user account, but only register for the newsletter.

After registration you will be provided with email news.

Contact

How can I get in touch?

If you want to contact us, you have various options. You can fill out and send the contact form under the menu item "Contact" on our website. Our team will then process your request and respond to you as soon as possible.

Alternatively, you can also reach us by telephone. Our telephone number is ...... However, please note that our telephone support is available at certain times. If you call us outside of our business hours, we recommend that you use the contact form to ensure your request is processed.

Where is the stationary concept store located?

The concept store is located at "Am Kirchplatz 8", Damme, Germany.