returns

We want to make sure that you are completely satisfied with your purchase from us. However, should it happen that you want to return an item, we would like to help you. Please note the following information on returns:

Locations: For the time being, returns are only possible from Germany, Austria or Switzerland.

Return period : You have 14 days from the time you receive your order to return items to us. Please ensure that we receive the return within this period to ensure smooth processing.

Return costs : The return costs are borne by you as the customer. Please note that we are currently unable to offer free returns. We therefore recommend that you use the shipping method of your choice to arrange for the return to us.

Returns portal: In order to facilitate the return process, we have set up a returns portal. You can get a return label via the portal that you can use for the return. Just click on the following link to open the returns portal and download the tag: https://promiscuous-jewels.myshopify.com/apps/returns?

Please note that the returns portal is only available for returns within the 14-day return period. Make sure you download the label in time and arrange the return.

Return conditions : In order for us to accept your return, the following conditions must be met:

  1. Items must be in unused and undamaged condition.
  2. All original packaging, labels and accessories must be present.
  3. The item must be returned in appropriate shipping packaging to avoid damage during transit.

Please note that we reserve the right to refuse returns that do not meet these conditions.

Refund: Once we have received and inspected the returned items, we will issue a refund. Refunds are usually made within 5-7 business days after receiving the returned item. Please understand that depending on the payment method, it may take another 2-5 business days for the refund to appear in your account.

If you have any further questions or are unclear about the return, we are at your disposal. Simply contact our customer service and we will be happy to help you.

Thank you for your understanding and cooperation in the return process.

Your Promiscuous Jewels team!